question

Rok Zorko asked Aug 30, '13

CRITICAL: Show app rejection reason on the website

For some reason, we don't always get e-mails when an app submission gets rejected and I don't understand why you can't show this info on the website itself. The only clue that the app was rejected we get now is that the app has a status "Current Version (Pending Action)".

amazon appstore showcase

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Alister answered Aug 30, '13

Go to the contact us section and ask of the reason it was rejected.

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Rok Zorko answered Aug 30, '13

I am already doing that almost every time but it is a waste of time both mine and of the person who handles support tickets.

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Alister answered Aug 31, '13

Ask them to send emails for every notification.

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Sujoy@Amazon answered Sep 3, '13

Hi Rok, It's a valuable feedback. Noted. Thanks.

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Sujoy@Amazon answered Sep 5, '13

Hi Rok, Your advise is taken under consideration. We might include this feature in Developer portal shortly. Thank you for bringing the pain point in front.

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Rok Zorko answered Sep 10, '13

Thanks for listening!

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Two Parents answered Jul 9, '14

I totally agree with the need for this. We've not received any communications on why one of our apps keeps getting kicked back to Pending Action. If we can't figure out why, we're likely to never get the submission accepted. I've also emailed support via the "Contact" area on this developer portal. Feel like I'm going in circles. :-P

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Sujoy@Amazon answered Jul 10, '14

This feature is already requested to the concerned team. I do not see any case filed from your account. If you can give me the no of the case I can see the status from my end and let you know. Thanks.

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