question

Charles Papir avatar image
Charles Papir asked

Can not create Virtual Product. Module Utility CLI "listports" does not report COM port in use as true.

The module is connected to a Windows 10 PC through the programing port in the Arduino ZERO.

The connection is in COM23. It is the only USB connection on the PC. Plugging and unplugging the USB cable verifies the port.

Module Utility CLI in cmd box does NOT recognize the COM port.

java -jar ackmoduleutility.jar version
java -jar ackmoduleutility.jar
Version: 5.0.67.0

java -jar ackmoduleutility.jar listports
Serial ports available:
COM23 (inUse: false)
COM1 (inUse: false)

java -jar ackmoduleutility.jar deviceinfo --port 23 --dsn --firmwareversion --puk
Error 101: Unable to open serial port 23.
Verify that the port is valid and not in use by another program.

What can I do to connect the Development board ?


ack
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1 Answer

fernando belissimo avatar image
fernando belissimo answered

Hi Charles,

Have you ever physically tried to switch ports?? Or try to put the ACK's USB in a hub?? Tried to use the same setup on another pc?? Or put an osciloscope in USBDM and USBDP?

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