question

Sian White avatar image
Sian White asked

SKILL IS "LIVE", BUT NOT RESPONDING TO COMMAND

I have had 2 Skills created -

1) for the amazon.co.uk

https://www.amazon.co.uk/GeckoGrafix-Heart-FM-Spain/dp/B09JWBXMNY/ref=sr_1_2?crid=21YBUZ2GUNPZE&dchild=1&keywords=heart+fm&qid=1635269505&s=digital-skills&sprefix=heart+fm%2Calexa-skills%2C122&sr=1-2

2) for the amazon.es

https://www.amazon.es/dp/B09KCB9356/ref=sr_1_2?crid=AZ7XJEOQHB4W&dchild=1&keywords=corazon&qid=1635269556&qsid=257-3951421-7357723&s=digital-skills&sprefix=Cora%2Calexa-skills%2C128&sr=1-2&sres=B086PZKLBL%2CB09KCB9356%2CB088B6MHJZ%2CB07H9P2DY8%2CB0797KRYLB%2CB08T9C7W4P%2CB081K2MH8B%2CB0819PLGHG%2CB07X3SST9S%2CB07MMVC2GG%2CB07M6X354R

Both are simple skills in terms of outcome - "Alexa, Play Heart FM" and then respond with the appropriate STREAM

On my phone device it is asking for them to be launched and enabled, I do this but when I then check on my DOT, it does not respond to the correct instruction.

I have disabled them and then re-enabled them but to no solution.

What is going wrong ?

alexa skills kit
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Vladimir@Amazon avatar image
Vladimir@Amazon answered

Hello Sian, thanks for posting on the forum. Please file a contact us here where we will be able to assist further.

Regards,

Vladimir

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Andy Whitworth avatar image
Andy Whitworth answered

The UK skill plays on my Echo.

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