question

John Eley avatar image
John Eley asked

Alexa Routines not sharing across accounts again

Anybody getting same problem, one main account, one family member.

Routines was being shared to both accounts. This afternoon that stopped working. I can still give the command to alexa, but can no longer see its routine.

Originally routine made on family members account several years ago, never had a problem before.


Contacted customer service, dont have a clue.

Login same email address on both phones, Alexa asks who you are, lists us both. All working for a number of years.


Now if i want to edit routine have to login to family members account to see it. Then edit, then command works from main account ok.


Seen this happen with shopping lists before, now it's routines

alexa prize
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi John,

Thank you for posting in the Amazon Developer forums.

Please use the Amazon Digital and Device forum for questions like this: https://www.amazonforum.com

You can also contact Amazon Customer Service: https://www.amazon.com/gp/help/contact-us/general-questions.html

Thanks,

Mike

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