question

Jacek avatar image
Jacek asked

"Internal Server Error" while trying to set app Promotions / Price Drop

For the past two days, I am trying to set up promotion for my app (Apps & Services / Promotions / Price Drop / Discount Apps). Every time I finish the first page, and click Next, I am getting "Internal Server Error"

Can someone from Amazon check why that service doesn't work? I did file Contact Us case already (9056831651).

internal-server-error.jpg

amazon appstorefire tv
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1 Answer

Kunijordan avatar image
Kunijordan answered

Hello,

Thank you for posting your comment in the forum.

We have confirmed that you have submitted inquiry via Contact Us form and our internal team is currently looking into that Case ID 9056831651.

Once our internal team looks into the issue and resolve the issue, we'll respond to you via Case ID 9056831651

Best,

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The problem got fixed.

Someone from Amazon for no reason has split the last page into two. However, once that change was done, that person didn't bother to test whether it works. I guess, QA was just happy with what they were told (if there is still QA there).

On the other hand, that effort could be spent on adding "Add All" button to selection of countries. At this point you need to keep adding one country at a time. That apparently didn't bother whoever was requesting that page split.

Well, good thing that it works right now.

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