question

fernando belissimo avatar image
fernando belissimo asked

Device not identified

Dears,

I have already managed to connect the ACK module to our WiFi network and make it communicate with a board stm32nucleo (F072RB) the connection works, the module is connected to alexa, but the application does not identify the device (despite connecting the ACK) and don´t appear in https://developer.amazon.com/alexa/console/ack/modules. I use a _ESP32_PICO_V3_ZERO and not the devkit.

device discoveryack
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1 Answer

Veera Manideep Guntupalli avatar image
Veera Manideep Guntupalli answered

Make sure you are using the same parent account/email in both Alexa app and developer account for the product you are registering. Only successfully registered modules with your ACK product account can be seen under module section in portal.

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