I recently had a product removed for "Compliance Violation" and was asked to provide documentation demonstrating my rights to distribute the design.
I did this immediately as I am fairly certain this is either a mistake or a malicious attempt by another user.
I replied to the Merch team explaining that there is clearly nothing in the brand name, title or bullets that infringe any trademark and also supplied the US Copyright Office registration number for the artwork for which I am the proper rights holder.
I got a reply saying that the case had been passed onto "our team for further investigation".
This was 6 days ago.
Please can anyone with any knowledge or experience with this tell me how long these things usually take?
Obviously I am keen to resolve this matter as soon as possible considering I would like to keep my account health in good standing and am also losing sales on a design I have the proven registered copyright to!