question

Vitalii avatar image
Vitalii asked

I have submitted live app testing for more than 5 days, it still says "processing". May I know how long does process takes? Why can't I submit new test?

live app testing
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi Vitalii,

It looks like your Live App Test is now live. Please let our support team know if you need further assistance by using the Contact Us form:

https://developer.amazon.com/support/contact-us

Thanks,

Mike

2 comments
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Hi Mike, I don't know whom to contact anymore. I've tried to contact the Amazon support team. However, there is no response, no matter how many times I submitted the issue. The issue is our live app testing has been stuck in "Processing" for over two weeks. If the team is checking and investigating the issue, can they at least let me know?
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Hi Lainey,

Our support team is currently looking into this and they should be in contact soon.

Mike

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