question

Andreas Lucks avatar image
Andreas Lucks asked

Why does RangeController SetRangeValue not work in specific cases in Germany?

Hallo,


we have a problem with the RangeController in German.

The command "sollwert auf minus zwei" ("sollwert to minus two") does work.

The command "sollwert auf minus one" ("sollwert to minus one") doesn't.

It's the same command with a different number.

The Range area is -4 to 4.


minusone.png


minustwo.png

alexa smart home
minustwo.png (3.8 KiB)
minusone.png (3.5 KiB)
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1 Answer

KatC@Amazon avatar image
KatC@Amazon answered

Hi there,

Thanks for writing in. Since this is something that is specific to your skill, could you open a "Contact Us" case and provide your activity key?

The Contact Us page can be found in the developer console- sign in, click the top right icon with three circles, and select “Contact Us” (https://developer.amazon.com/alexa/console/contact-us#)

Here's how to get an activity key:

- Sign into the Alexa app in your browser

- Navigate to the "History" section using the following URL: https://alexa.amazon.com/spa/index.html#settings/dialogs

- Find the appropriate utterance(s) that had issues, and click into each

- Copy the whole URL in the address bar (which includes the utterance activity key) and send the entire URL back

This will give us enough information to start investigating. Thank you!

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