question

newuser-88b92abc-781d-484b-ad36-1b045a390646 avatar image
newuser-88b92abc-781d-484b-ad36-1b045a390646 asked ·

Cancel Vimeo subscription manually?

My company is hosting video on Vimeo and we sold our digital content as a subscription this year. Our season ended on May 31st, so we cancelled all subscriptions via the backend of Vimeo. We are not able to cancel subscriptions that were purchased via Amazon Fire. We need to cancel this subscription as our next season will be in person and our subscription model is changing drastically. We do not want these subscriptions to automatically renew. Please advise.

cancel
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered ·

Hi,

Thank you for posting in the Amazon Developer forums.

Because this issue is specific to your app, unfortunately we aren't able to assist in the public forums.

Our support team has received your Contact Us case and they should be able to assist you.

Thanks,
Mike

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