question

newuser-babeb4c2-e500-4523-a657-90c6fc86b27b avatar image

Why are my utterances behaving weirdly?

Hi All,

We are developing a skill and my invocation name is "call onstar"

I got an intent "CallOnStarIntent"

I got the next utterances

"switch to onstar",

"access onstar emergency",

"access onstar advisor",

"access onstar",

"connect to onstar emergency",

"connect to onstar advisor",

"connect to onstar",

"i want to use onstar",

"open onstar",

"call onstar emergency",

"call onstar advisor",

"call onstar",

"use onstar",

"start onstar",

"onstar information",

"onstar services",

"onstar please",

"onstar emergency",

"onstar advisor"


These are the listed utterances and they are working fine when i try a utterance "call square" i get Amazon.FallBackIntent as expected. But when i tried with utterances like "ping onstar" , "play onstar", or any utterances that has the word onstar it returns CallOnStarIntent.


Does any one know why is this happening?

Thanks in advance.

alexa skills kitinvocation nameinteraction modelutterances
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1 Answer

Chihiro@Amazon avatar image
Chihiro@Amazon answered

Hi there,

Thank you for posting. While user can add sample utterances for custom intents, it is not restricted. This means Alexa can still resolve utterances to that intent even there is no exact match in sample utterances. You can raise the sensitivity of AMAZON.FallbackIntent intent to "HIGH" and test if Alexa resolves more utterances to AMAZON.FallbackIntent.

Adjust AMAZON.FallbackIntent sensitivity

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