question

newuser-89bbfc3b-2319-4504-99f3-d4641ca9022a avatar image

Amazon Music app cannot find Echo

I have my own Amazon account and have access to my wife’s Amazon Prime for unlimited music

I also have an Amazon Echo device

I use the Amazon Echo app

I’ve tried to use the Amazon Music app to see what is available

Having tried every conceivable way the Amazon Music app cannot see my Echo

Is this normal ?

echo buttons
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1 Answer

Gaetano@Amazon avatar image
Gaetano@Amazon answered

Hello,

This is the Amazon Developer Forum, where developers come for help with the development of their skills. Features available (or not) on Alexa do not fall under this category.

If you are having issues with an Alexa feature like listening to Amazon music from an Echo device, I would suggest getting in touch with customer service who should be able to assist with your matter further.

Alternatively, you can post your questions on the Echo & Alexa customer forum: https://www.amazonforum.com/forums/devices/echo-alexa

Regards,

Gaetano

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