question

newuser-ba4972f2-999b-4332-8ca4-78a9723faa1d avatar image

Echo photo slideshow not working?

Currently photo slide show isn't working on many Echo's. Its a recurring complaint across user forums. Screens goes blank or generic wallpaper (but still showing clock still). "Photo of the day" still works though, but rotation slideshow of uploaded Amazon photos do not. I did a factory reset on my Echo's (3) and the slideshow re-appeared for a few days before disappearing again. I took screen photos of the firmware version and there didn't appear to be any change? Appears to have started 1 week in to April.

skillalexadevicesecho show
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Vladimir@Amazon avatar image
Vladimir@Amazon answered

Hello,

Thank you for posting on the forum. It looks like your questions would be best directed to our customer support team. They're available via e-mail, phone or live chat and their contact details can be found here:
https://www.amazon.com/gp/help/customer/contact-us


Alternatively, you can post your questions on the Echo & Alexa customer forum: https://www.amazonforum.com/forums/devices/echo-alexa


Regards,
Vladimir

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Granpaw avatar image
Granpaw answered

Same here same problem with ours.

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