question

Adalberto Andrade avatar image
Adalberto Andrade asked

Fire TV Stick/Cube Black Screen when used with HDMI Switch

Hello.


I’d appreciate if someone can help me reach the firmware developers.


After the latest update(s) My Fire TV Sticks and Fire TV Cube are going straight into a black screen after boot when connected to the HDMI switches (which are HDCP compliant, BTW). They work fine when connected directly at the projectors, but nothing makes them show any image through the HDMI Switches.

I’ve tried different 2 HDMI switches (and different ports on them), different HDMI cables, resetting to factory defaults, changing power supplies and different network connections (Wifi, 4G hotspot, LAN).


It seems a similar issue has happened back in 2015 as per a google search. I also tried a few other guides found in Google to fix the black screen to no success but to be honest, since the devices are working well when plugged into the projectors directly, I don’t think it’s the same issue the guides I found cover.

Oh, and I forgot to say that other devices I own (which also require HDCP) are working just fine on the HDMI Switches.


Thanks in advance for the help!



fire tv
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi Adalberto,

This forum is for Amazon Developers.

You can use the Amazon Digital and Device forum for questions like this: https://www.amazonforum.com

You can also contact Amazon Customer Service: https://www.amazon.com/gp/help/contact-us/general-questions.html

Thanks,

Mike

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