question

Rodolfo Antonelli avatar image
Rodolfo Antonelli asked ·

All top our games were removed without any given reason

Hello,


All of our top games were removed by no any specific reason what we've got is just this email


"Because we’ve received numerous negative customer contacts about your app, we have decided to remove your app from our store. If we find future instances where submitted content does not comply with our content guidelines or your Amazon Developer Services Agreement with us, we may terminate your Appstore Developer account."


We've tried to use Contact Us but without any luck, we've just received silly messages, no any explanation


"Because we’ve received numerous negative customer contacts about your app, we have decided to remove your app from our store. If we find future instances where submitted content does not comply with our content guidelines or your Amazon Developer Services Agreement with us, we may terminate your Appstore Developer account.
"


As you see it's just the copy of first email and doesn't explain anything


This games were on the AppStore for more than 5 years! It's completely legal and completely complies with your own guidelines. Suddenly you remove games without any explanation and do not explain anything when we asked for clarification.


1. Could you clarify what exactly points of your Guidelines our games do not comply with? What we have to change to resubmit games.

2. Is it true that we can shutdown any competitor just by bombarding his games with complains and they will be removed? As it stated in your message?


Thanks

amazon appstore
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Rodolfo Antonelli avatar image
Rodolfo Antonelli answered ·

Any answer? Any support from Amazon?

10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Rodolfo Antonelli avatar image
Rodolfo Antonelli answered ·

Hello?


Is there any support? We are loosing money every day by this issue, there is literally no any developers support on Amazon!

We are working with most of the game platforms out there: Steam, Mac Appstore, Apple Appstore, Google Play, Nintendo Switch and Amazon developer support and relationships is the worst!

We are working with you as a developer since 2014 and this is not the way you should treat your partners.

10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Rodolfo Antonelli avatar image
Rodolfo Antonelli answered ·

Any answer? Any support from Amazon?

1 comment
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Hi Rodolfo,

Maybe you can get on Twitter, and search for tweets against @AmazonAppDev . Also, @Mariuxtheone (Mario Viviani) is the head of developer evangelism, worldwide. You may also look for Jeff's handle. Maybe #FireTVBugs would be useful. At least, you make this issue visible to more people.

Thanks, Jacek

0 Likes 0 ·
Rodolfo Antonelli avatar image
Rodolfo Antonelli answered ·

Hello????? It's about month since we try to get any answer, seems that Amazon don't give a sh*t about its partners and just acts like monopoly. This forum is dead, the support is dead. You can't make any business with this company

10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.