question

Jonesie avatar image
Jonesie asked

Alexa devices will not connect to my wifi because of special characters in wifi name.

So my apple branded wifi has special characters in its name, and every time I try to connect to the wifi, because it's in the menu of alexa, it pauses for about 30 seconds and says wifi not found.  wifi  , is my wifi name, however alexa will not recognize it. It see it as this " 0 wifi 0 "

You would think with all the encouragement to use special characters now days, that this would be a no brainer. I'll send the alexa device back before I change my wifi name, because everything is attached to that name in my house and devices.

help
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1 Answer

Vladimir@Amazon avatar image
Vladimir@Amazon answered

Hello, thanks for posting on the forum. I would suggest getting in touch with customer service here who should be able to assist with your matter further.

Regards,

Vladimir


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