question

Cresus avatar image
Cresus asked

App rejected - The app exits/ force closes/ freezes/ displays an error message after being launched.

Informations :

Name : Crushies


Hello it's been a few months since my application hasn't been published on the Amazon App Store with the message :

We are unable to test your app as it does not function as intended. The app exits/ force closes/ freezes/ displays an error message after being launched. Please fix the issue and re-submit the app.


However, based on the last version I've proposed, no crashes, no freeze, no performance drop are noticed, in fact everything works normally on all my devices but I always get the same message without a clearer explanation. This has been going on since December 2020.I have opened several ticket requests to which I am still waiting for answers, the latest one at id: Case# 8037459311.

Waiting for an answer,


app submission and updates
2 comments
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Jacek avatar image Jacek commented ·

I hope that during those few months, when your app was stuck with those crashes, you memorized the logs you were provided with by the submission team, and can point to the issues they discovered. Can you share the issues they found?

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Cresus avatar image Cresus Jacek commented ·

Hi, I'm a new user of the platform and in this environment, how can I get the errors log because I confess that I've been looking for a while but haven't found it.

Waiting for your answer :D

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Mike@Amazon avatar image
Mike@Amazon answered

Hi Cresus,

Because this issue is specific to your app, unfortunately we aren't able to assist in the public forums. I can confirm that our support team has received your Contact Us case, and they should reply soon.

Thanks,

Mike

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riovoxDev avatar image
riovoxDev answered

Hi @Levon@Amazon , @Mike@Amazon . We have the same problem, and we had submited a case number ( 8056960711 ), but no one seems to answer. We've opened this a few days ago, but did not receive any additional info. Help us please. Thx.

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newuser-ca1b81a4-7e01-4833-b732-a797272c5a87 avatar image
newuser-ca1b81a4-7e01-4833-b732-a797272c5a87 answered

We are running into the same issue. We tried app testing service, ran 10 tests, and they all passed.

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