question

247_tv avatar image
247_tv asked

Fling SDK 1.4.0 random crash on iOS

Hi,

We are using the lastest version of the Fling SDK 1.4.0 and we are encountering a large number of crashes which we believe are caused by the Fling SDK, attached are a few of the errors in the crash reports we receive in Xcode organizer.


fire tviosswift
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Sheldon@Amazon avatar image
Sheldon@Amazon answered

Hello,

Thank you for posting on forums.

Because this is regarding a specific issue with the SDK , we need more information.

Please sign in to your developer account and write to us using the contact us forum withe below details, So that we can assist you further with this issue.

1. Please describe the detailed set up of the test conducted. For example, which specific devices are in use (FTV, iOS mobile device); which versions of system software are in use (FTV, iOS mobile device).

2. Please provide more details on how to reproduce the issue, Specific API calls and logs.

Correspondence

Regards,

Sheldon

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Jedadiah P. Ashford avatar image
Jedadiah P. Ashford answered

Did you figure this out? We're also getting large amounts of crashes

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Iryna Shupikova avatar image
Iryna Shupikova answered

We have the number of exactly the same crashes increased significantly in reports from Crashlytics.

iOS devices affected: both iPhone iPhone 8, iPhone 11, iPhone XR, iPhone 7 Plus, iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12) and iPad devices ( iPad Pro, iPad 8th generation)

Operating system iOS 14 (100%)

Device state: 100% in background.

Would greatly appreciate any response.

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Levon@Amazon avatar image
Levon@Amazon answered

Hi there,

Please help us get some additional information:

1) Usage information about Fling SDK, including application name and use case; how many users (if you don't want to share this publicly here on Forums, then please login to your Developer Portal account, and use "Contact Us" instead. Include the URL to this Forum post for context)
2) Are these crashes causing the casting functionality supported by Fling SDK to fail?
3) Are such crashes only observed when using Fling SDK 1.4.0? How about previous versions of Fling SDK?
4) Are the affected devices on iOS 14? How about the devices using previous iOS versions?

Thanks

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