question

newuser-eabdc051-7d80-47d9-a68a-034f4f002334 avatar image
newuser-eabdc051-7d80-47d9-a68a-034f4f002334 asked ·

App submit for review always replied ' it does not function as intended,The app exits/ force closes/ freezes/ displays an error message after being launched'

I submitted the app for review for several times, but it always replied 'We are unable to test your app as it does not function as intended. The app exits/ force closes/ freezes/ displays an error message after being launched. Please fix the issue and re-submit the app.'


My app runs smoothly as I tested. It only support Fire OS phone and non-Amazon Android devices, but not Fire TV and tablet.


Please help me out here.

submission testing distribution
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Mike@Amazon avatar image
Mike@Amazon answered ·

Hi,

Because this issue is specific to your app, unfortunately we aren't able to assist in the public forums.

I see you've already used the Contact Us form to inquire about this issue, and our support team is currently investigating and should reply soon.

Thanks,

Mike

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newuser-ca1b81a4-7e01-4833-b732-a797272c5a87 avatar image
newuser-ca1b81a4-7e01-4833-b732-a797272c5a87 answered ·

We are running into the same error. We tried app testing service, ran 10 tests, and they all passed. The error does not give any more details.

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