question

DovHaLavon avatar image
DovHaLavon asked ·

Regarding: Fire TV Stick 4k: Alexa error message resolution?

I purchased an Fire TV Stick 4k a few weeks ago.

Last week, Alexa stopped responding normally, but instead says:

"Please set up Freetime in the Alexa App on this device"


I do not have kids profiles at all on my account.

I cannot find any Freetime App on the Fire TV Stick 4k.


What am I missing?


Do I have to factory reset?


@DovHaLavon

fire tvalexa
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered ·

Hi,

This forum is for Amazon Developers.

You can use the Amazon Digital and Device forum for questions like this: https://www.amazonforum.com

You can also contact Amazon Customer Service: https://www.amazon.com/gp/help/contact-us/general-questions.html

Thanks,

Mike

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