question

newuser-67849b10-a765-42b6-b1c0-d3d15f7000e0 avatar image

Provision Your Module Error Code 19

root@lin-PC:/data/home/lin/linux/ack/mtk/java/ModuleUtility_5.0.39.0# /usr/local/java/jre1.8.0_271/bin/java -jar ./ackmoduleutility.jar provision -p /dev/ttyUSB0 --provisionconfigfile ./ProvisioningInfo_A1THVU4VGTU1C7.conf

Device provisioning beginning for device type A1THVU4VGTU1C7...

Setting device information

Sending request for device certificate to the ACK service...


Error Code 19.

Please provide error code and reference number on the ACK forum or to your ACK solutions architect.

Reference number 6S_nN1N1OutnoZJK2YAfUA-2uATxBx1Sb4g35TmDkiDbbCr5P-JqUFt_EuMuirZLs4.

ack
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1 Answer

Karunish@Amazon avatar image
Karunish@Amazon answered

Error Code 19 corresponds to Incorrect Amazon Id used to login during provisioning. Make sure you are using the same Amazon developer ID to login while provisioning with which you have created the product.

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