question

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Bixmen asked ·

Unable to download Provisioning File

Hello,

I'm trying to create a new device using the ACK. I've created the product, added the Alexa Capabilities, and going to try and provision the device. The documents say I need to download the Provisioning File, but that option is greyed out for my device.


What do I need to do to download the .conf file?


Thanks.

ack
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Hi, Seems like the product might have failed during creation. I would recommend creating a new Product. The Developer portal allows creating an additional product for these type of failures.

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1 Answer

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Bixmen answered ·

Thanks for the response.


Okay, so I have attempted 4 different times, and the "Create Product" is now greyed out on the Product portal. It says "You can only create one product at this time" but I can't delete any of my attempts either.


Thank you again.

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Can you please reach out to us through contact us page with product details like product name used and time of creation.

Please use Type: "General Inquiry" and Category: "Other"

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