question

newuser-7df08f69-6033-4c1e-b6a3-cf8c6e75d412 avatar image

Compatibility Issue

I've recently uploaded an app which does supports all Amazon FireTV but after making it to live version, it is showing non-compatibility in the Appstore. Please I want to solve this asap, also I've generated a support ticket but no response yet.

fire tvandroidapp
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi,

It looks like there was an issue with your app preventing it from going live on Fire TV devices.

To see our testing results:

1. Log into your developer portal account and click Apps & Services.

2. Click the "Review Status" tab

3. Click "Details" next to the most recent action mentioned

For further assistance, please use the Contact Us form to contact our support team, as we can't discuss any specific issues with your app in the public forum.

I do see that you asked for information in the same case you already opened regarding another app, and I don't recommend doing this. You will generally get better results if you open a separate case for each issue you have.

Thanks,

Mike

10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.