question

newuser-679aac9b-5977-4ea1-b35c-9d5e1a16a21d avatar image

MEDIA_ERR_SCR_NOT_SUPPORTED

Some update in the Fire OS is causing videos to return this error instead of playing in my app. What did they break now and how do I fix it? Everything works fine in latest Chrome, no console warning/errors and nothing has changed.

fire tv
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Jacek avatar image
Jacek answered

Yesterday , there was an email from Amazon about discontinuing TLS 1.0 and 1.1. That should happen yesterday on tablets, and will happen Oct 26 on Fire TV devices. Is it possible, that this is your problem? Although, it only affects WebView (looks like their security experts are OK with using it on Android part).

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Mike@Amazon avatar image
Mike@Amazon answered

Hi,

Thanks for using the forums.

Please use the Contact Us form to reach out to our support for assistance with this issue.

Thanks,

Mike

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