Does anyone else have an issue where you'll submit an app that works completely fine, tests fine, no issues, then amazon makes it incompatible, but still publishes it? What's the point of publishing it if you're going to not let anyone download it. My test device is listed as incompatible even though it's what I test it on (and it works).
I believe they did this the first time because the only live stream video in the app was having some issues (equipment issue not an app issue) and they marked it incompatible even though their's nothing wrong with the app. Now they've done it a second time even though I put a note before submission to ignore the live stream as nothing was playing at the time. Why have a notes section if the review team will ignore it? Nothing's broken or incompatible. Everything works.
It aggravates everyone when you deem an app incompatible when that is completely false and the contact us basically never responds so no help is ever given. It's hard to not be irritated when your own higher ups are breathing down your neck because amazon is being extremely unhelpful.
So if I can get any insight or help it'd be much appreciated to avoid this being done in the future while I wait an eternity for a response from their support. Only thought I have is to just tell everyone we can't use live streams for amazon apps.
