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Amazon Alexa App problem - White Screen and no Alexa button

Hi, I just downloaded the amazon alexa app from the app store. But after I login, nothing really works.

Whenever I click on something, (Settings, Lists, Smart Home, etc.) It'll start loading and gets stuck in a white screen. Sometimes it shows the amazon alexa logo for a brief period and continue to the white screen.

Also, I dont see the Alexa Button in the bottom of the app. Only a Play button, Messages and Home. Im attaching screenshots.

Please help me? why is this happening?

Thank you for the support!

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scrn2.png (14.7 KiB)
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