question

IS avatar image
IS asked ·

ISP language constraints ???

Hello Alexa people!

Maybe you have any ideas on how to overcome this interesting issue I'm facing:

I have a skill in German, and I've added ISP there. But it gets "Upsell was blocked due to lack of purchase permission" if a person is playing the skill from a device on alexa.amazon.com account.

And I cannot add a price for Amazon.com in the ISP description (worked as a hack during development) and make it work for live skill - since then I need to add a description for the ISP in English, and it's not allowed since the skill is in German!


So if I'm a German living in US with account on amazon.com and Alexa device in German, I can use the skill, but cannot purchase ISP...

But why?

And then there is the whole mess with other isp-related intents like "what can i buy", "what have i bought", "refund isp", "buy isp"... Oh Jeez


Will be grateful on any ideas on how to overcome this issue.

Regards, IS

ispdev consoleispcertification
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1 Answer

Zenon@Amazon avatar image
Zenon@Amazon answered ·

Hello,

Thank you for contacting us through the forum! I understand you have a question about adding ISP to your skill and I'd be happy to assist you with this today.

In order for ISP to be available in all locales, you have to add the relevant ISP products under the locale. Please visit this page for more information on how to add an ISP product to your skill: https://developer.amazon.com/en-US/docs/alexa/in-skill-purchase/create-isp-dev-console.html#create-and-edit-in-skill-products

You would need to add ISP related intents in order to provide customers with a good experience and for it to pass certification. Please visit this page for more information on this: https://developer.amazon.com/en-US/docs/alexa/in-skill-purchase/add-isps-to-a-skill.html

Hope this helps! Please let me know if you have any additional questions.

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