question

dlrw avatar image
dlrw asked

Audio Skill Certification Issue

I recently got a skill made live for my radio station. I have now made a second skill for a second radio station exactly the same way as I made the first one however it has failed certification for reasons that I was not presented with the first time around. This is the failed response that I received initially:

  1. An unexpected response occurred when invoking the one or more of the intent(s). When audio playback is played, the skill must support and gracefully handle requests to the Amazon built-in intents.

    Issue: AMAZON.LoopOffIntent
    AMAZON.LoopOnIntent
    AMAZON.NextIntent
    AMAZON.PreviousIntent
    AMAZON.RepeatIntent
    AMAZON.ShuffleOffIntent
    AMAZON.ShuffleOnIntent
    AMAZON.StartOverIntent

    Steps To Reproduce:
    User: shuffle off
    Skill: NO INTENT HELP TEXT

    User next
    Skill: NO INTENT HELP TEXT

    Please see test case 3.5 from our Submission Checklist for guidance on Audio Playback implementation.


I then resubmitted the skill without changing anything and the failed certification response changed to this:


  1. An unexpected response occurred when invoking the one or more of the intent(s). When audio playback is played, the skill must support and gracefully handle requests to the Amazon built-in intents.

    Issue: AMAZON.LoopOffIntent
    AMAZON.LoopOnIntent
    AMAZON.NextIntent
    AMAZON.PreviousIntent
    AMAZON.RepeatIntent
    AMAZON.ShuffleOffIntent
    AMAZON.ShuffleOnIntent
    AMAZON.StartOverIntent

    Steps To Reproduce:
    User: repeat
    skill: NO INTENT HELP TEXT

    user: shuffle on
    Skill: NO INTENT HELP TEXT

    User: previous
    Skill: NO INTENT HELP TEXT

    Please include the intents listed above in your language model so you can created a proper TTS response when someone uses an audio command. A proper TTS response could be: "Sorry this command is not supported".

    Please see test case 3.5 from our Submission Checklist for guidance on Audio Playback implementation.


    Is anyone able to advise me on how I can get this skill approved and successfully made live like the first one was. I don't know what to change as I didn't have to change anything on my first skill.
merch by amazonaudioaudioplayermusicmusic skills
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1 Answer

Zenon@Amazon avatar image
Zenon@Amazon answered

Hello,


Thank you for letting us know about your issue. Can you submit a case with us through the link below and include your Skill IDs so we can investigate this further for you?

https://developer.amazon.com/alexa/console/contact-us

10 |5000

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