question

Miguel-F avatar image
Miguel-F asked

Cannot get Amazon Dash Ink Replenishment to work with my HP OfficeJet printer.

Has anyone gotten Amazon Dash ink replenishment to work with an HP OfficeJet 8020 series printer? I got it all setup when I first installed the printer like 5 months ago but it has never ordered ink. Multiple cartridges are marked VERY LOW and when I click on order supplies from the printer it indicates that I am enrolled in Amazon Dash and to manage things there. When I do that it seems like everything is setup and turned on correctly. Yet nothing gets ordered. I had to order ink myself as they finally ran out. I have checked everything I can on the printer and HP and Amazon. It all reports that things are setup correctly.


Is this working for anyone? If so, how is yours setup/configured? The only "odd" thing I've noticed is that within the printer's settings it reports that HP Instant Ink is disabled. But I assume that is because I'm using Amazon Dash and not HP instant ink. For anyone that has this working does your printer have this option disabled or enabled?


Thanks for any help.

dash replenishment service
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1 Answer

Levon@Amazon avatar image
Levon@Amazon answered

Hi Miguel,

Thanks for posting. Please note that this is a forum for Amazon Appstore developers. For assistance with the Amazon services as an end user, please either:

- post in Amazon Digital and Device Forum: https://www.amazonforum.com/
- contact Amazon Customer Service for support: http://www.amazon.com/customerservice

Thanks!

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