question

newuser-cb9e0645-ad5c-4a6b-b58c-af6aec42b549 avatar image

Error code: license_generate_challenge_failure

How to fix this error code on a 4k Firestick

fire tv
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newuser-f1ac96a5-2533-417a-94d4-d125e379ba38 avatar image
newuser-f1ac96a5-2533-417a-94d4-d125e379ba38 answered

If you are running a VPN on your Fire TV or Fire Stick, temporarily turn off the "autoconnect"/ "connect at boot/start-up" feature in your VPN and reboot your device.
Make sure you can play any Prime video again without getting the error, and then turn back on the "connect at boot/start-up" feature in your VPN.
Once again confirm you are still able to play Prime video content.

There is also this procedure for devices not running a VPN:
https://forums.tomsguide.com/faq/how-to-fix-amazon-fire-tv-license-error.435366/

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Mike@Amazon avatar image
Mike@Amazon answered

Hi,

This forum is for Amazon Developers.

Please use the Amazon Digital and Device forum for this and similar questions.

You can also contact Amazon Customer Service.

Thanks,

Mike


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Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.