question

newuser-c60f29e4-7ee6-4b69-bde0-ccfd0b61d2fe avatar image

Echo Show 5 returning inconsistent viewport dimensions

Intermittently, the echo show 5 is returning the wrong viewport dimensions. This happens either when testing from the developer console or when running the skill through the device.

{
    "type": "APL",
    "version": "1.1",
    "settings": {},
    "theme": "dark",
    "import": [
        {
          "name": "alexa-viewport-profiles",
          "version": "1.1.0"
        }
    ],
    "resources": [],
    "styles": {},
    "onMount": [],
    "graphics": {},
    "commands": {},
    "layouts": {},
    "mainTemplate": {
        "parameters": [
            "payload"
        ],
        "items": [
            {
                "type": "Frame",
                "width": "100vw",
                "height": "100vh",
                "backgroundColor": "#007",
                "item": {
                    "type": "Container",
                    "width": "100vw",
                    "height": "100vh",
                    "direction": "column",
                    "items": [
                        {
                            "type": "Text",
                            "text": "Width: ${viewport.width}"
                        },
                        {
                            "type": "Text",
                            "text": "Height: ${viewport.height}"
                        }
                    ]
                }
            }
        ]
    }
}

alexaaplalexa simulatorbutton
correct-small.jpg (38.7 KiB)
wrong-small.jpg (34.6 KiB)
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Gaetano@Amazon avatar image
Gaetano@Amazon answered

UPDATE:

The issue has been fixed with an OTA update we sent out.

If you are still having rendering inconsistency problems with the Echo Show 5, please file a contact-us case here with your DSN (device serial number) so we can look deeper into it.

Thanks,
Gaetano

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newuser-c60f29e4-7ee6-4b69-bde0-ccfd0b61d2fe avatar image
newuser-c60f29e4-7ee6-4b69-bde0-ccfd0b61d2fe answered

Sorry to bump this, but it's quite a blocker for us. Has anyone encountered or managed to replicate this?

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Gaetano@Amazon avatar image
Gaetano@Amazon answered

Hi,

thanks for your post and for reporting this.

It looks like you have opened a contact-us case as well, when the issue will be fixed, we will reply to your case and also update this post.

Thanks,
Gaetano

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