Skill id: amzn1.ask.skill.5a307715-1de0-4c58-9615-20a2eb038913
We had an existing Skill to play video's from users from their linked cloud storage. This was earlier using Alexa Video interface and was working fine didn't had that good look and feel. So we upgraded the skill to APL to bring refined visual elements and better control to play videos by both voice and touch controls.
When I went through certification one of the constant feedback was that it doesn't work on Echo Show 5 and we interpreted it as an issue with delay etc as it always worked for us all the time on multiple devices including your simulators. Then in one of our submissions the skill got certified and we celebrated.
In last couple of days couple of our users complained about not able to use it on Echo Show 5 so obviously we bought Echo Show 5 and then realised all is not good. We have reverted our code to old interface to use Video Interface and as the interaction model is same there was no issue with that and now it's working again on Echo Show 5.
Now my question is, as a skill developer how many devices are we suppose to test it? As you continue to launch new devices we can't possibly test on all devices. Amazon need to have some standards across all devices. First that round device sucked our blood for any display as only on that round device text will be always distorted and expectation from developers to cater on each display type now it doesn't even work on one or the other device.