I have huge problems with Amazon App Store team and their unprofessional behavior. They ruined visibility and number of installs of my apps since August 2019 and refuse to resolve the problem or to explain me the reason for this issue.
I have already asked them for information about the reduced device compatibility for almost all of my applications since August 2019. My questions are still unanswered which is very frustrating. The "reduced device compatibility" ruined number of installs of my applications and respectively my income. They dropped from XX000 monthly downloads to 220 monthly installs since August 2019. When I publish new app or update an existing app, Amazon App Store team said in their mails that:
"Your recent submission, APPLICANION_NAME version X.X.X, was successfully published and is now LIVE on Amazon Appstore with reduced device compatibility (app failed on 17 devices)."
My application is "LIVE on Amazon Appstore" but because of the "reduced device compatibility" it is totally invisible to users and in fact it is like unpublished (NOT LIVE).
I have already sent them a lot of messages about this problem but they are still unanswered. This is very disappointing because the problem is huge and I expect from them to resolve it with the appropriate professionalism or at least to provide me some reliable information.