question

Hi Jackson and thank you for your message.

As suggested in the other post you wrote, you could try and brake the serial number in two or more parts in order to make sure that Alexa is getting the right information. The interaction would look something like:

...
Alexa: "Please provide the first 5 digits of the serial number"
User: "10510"
A: "I got 10510. Is that correct?"
U: "Yes"
A: "Please provide the last 5 digits of the serial number"
U: "60781"
A: "Did you say 60781?"
U: "Yes"
...

Regards,
Barry

@NewUser-d0d786c5-33cf-4815-ba62-a310057dbbfb

I've done a similar implementation that might need up to 26 numbers. One of several skills I written but never published so I cannot point you to a running example you could enable.

For numbers, I create a custom slot type called "Digits" as follows and use that in my utterance:

        {
          "name": "Digits",
          "values": [
            {
              "name": {
                "value": "0",
                "synonyms": [
                  "zero",
                  "oh"
                ]
              }
            },
            {
              "name": {
                "value": "9",
                "synonyms": [
                  "niner",
                  "nine"
                ]
              }
            },
            {
              "name": {
                "value": "8",
                "synonyms": [
                  "eight"
                ]
              }
            },
            {
              "name": {
                "value": "7",
                "synonyms": [
                  "seven"
                ]
              }
            },
            {
              "name": {
                "value": "6",
                "synonyms": [
                  "six"
                ]
              }
            },
            {
              "name": {
                "value": "5",
                "synonyms": [
                  "five"
                ]
              }
            },
            {
              "name": {
                "value": "4",
                "synonyms": [
                  "four"
                ]
              }
            },
            {
              "name": {
                "value": "3",
                "synonyms": [
                  "tree",
                  "three"
                ]
              }
            },
            {
              "name": {
                "value": "2",
                "synonyms": [
                  "to",
                  "two"
                ]
              }
            },
            {
              "name": {
                "value": "1",
                "synonyms": [
                  "won",
                  "one"
                ]
              }
            }
          }

I have found that if I say "Alexa, ask Skill Name to lookup (some number up to 26 digits)", I have less than ten seconds to speak the digits. However, if I start the skill such as "Alexa, open Skill Name" and have the skill prompt me to say the number, then I get more time and I have been able to speak 26 digits at a moderate pace without timing out. It gets tricky dealing with the first example where you time out and get partial data.