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Workshed avatar image
Workshed asked ·

App with IAP subscription rejected but working in Live Testing and in App Store

Hi, we've got exactly the same problem as this thread https://forums.developer.amazon.com/questions/14909/app-getting-rejected-due-to-iap-not-working-during.html

Our app update constantly gets rejected with very little information other than an error only the app reviewer sees. The app works in Live Testing and an older version of the app which is live works as expected. In addition to this the logs provided by the amazon reviewer are old and not from the version being reviewed, they're also identical (down to the timestamp) on every device they list as tested.

How do we move forward? Please help.

iapapp submission and updatesapps
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Levon@Amazon avatar image
Levon@Amazon answered ·

Hi Workshed,

Thanks for posting! Please login to your Developer Portal account, click on "Contact Us" and send us the name / ID of your app and the IAP SKU(s) (if only specific IAP items are not working), and we will investigate. Thanks!

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newuser-f3e8ee11-68ed-4922-94cd-c36cc2a7a4bf avatar image
newuser-f3e8ee11-68ed-4922-94cd-c36cc2a7a4bf answered ·

@Levon@Amazon thanks for your reply, we've sent a message via Contact Us but heard nothing yet. It's getting pretty urgent from a client point of view.


We're also seeing no prices returned in Live Testing, there's a thread on it here that I posted in https://forums.developer.amazon.com/questions/139588/iap-subscription-price-is-not-provided-when-testin.html (the IAPs have been submitted for over a month)

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Workshed avatar image
Workshed answered ·

Hi @Levon@Amazon we used the "Contact Us" form as advised (about a week ago now) and have received absolutely no response from it - is there anything you can do? It's pretty urgent now!

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