question

ise avatar image
ise asked

Smart Home Skill v2: "Device does not respond", but sometimes it does

Hi there!

Since around 3 days our customers are experiencing problems with our smart home skill (v2). From one second to the next any command like e.g. "Alexa, turn on XY device" does not work anymore and results in "The device does not respond". One second it works, the next it doesn't. We didn't make any changes to the skill, our servers or the hardware and can't find anything suspicious in our logs. Are there any known issues on Amazon's side? Server issues or something?

Thanks!

devicesresponsesmart home
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Gaetano@Amazon avatar image
Gaetano@Amazon answered

Hi,

thanks for your post.

Please check the timeout of your Lambda function. If you are making a sync call to your cloud service, it might be taking longer than usual.

You could also add some logs wihtin your TurnOn directive handler to check the actual result of those calls.

Kind regards,
Gaetano

10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.