question

newuser-21265207-abf9-409f-ab28-b812bdb2c4f3 avatar image

Amazon 4k firestick cranky noise from speaker

Hi

I am using firestick in TCL tv the audio input to my onkyo receiver is from the optical SPDIF cable from the tv.

now the tv has built in netflix apps and the audio works fine.

but when i plug the firestick to the hdmi2 port of the tv , there is cranky noise coming from the speakers. then when i switch the input signals , the problem is fine.

From the support forums , i changed the audio settings to dolby digital only. it works fine but i have to keep the volume at 55 max is 62 on the receiver for an optimal audio output. this is not the case with the built in apps on the tv.

Are you giving any simulated 5.1 or a proper 5.1 from the sreaming app. ?

amazon developer portal
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1 Answer

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Levon@Amazon answered

Hi there,

Thanks for posting. Please note that this is a forum for Amazon Appstore developers. For assistance with the Amazon devices as an end user, please either:

- post in Amazon Digital and Device Forum: https://www.amazonforum.com/
- contact Amazon Customer Service for support: http://www.amazon.com/customerservice

Thanks!

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