*UPDATE*: On the 21st of June, I finally got all my missing Merch payments. I got an email from Merch support saying "We can confirm that the holds have been lifted for your payments. " I'm currently waiting on my June 29th payment but since it was on the weekend I'm hoping my bank will update the statement today on Monday. I have received the remittance email for it, as well as all previous remittance emails too. If anyone else has run into this problem my only advice is to just be patient, send proof of bank statement emails that you're not being paid. Also assume every email you send will be read by a different person so you have to mention what's been said before as it's not a thread. I'll never know what the problem was! So I can assume it was a problem on Merch's end then. I'm nervous that this will happen again but I'm happy I can go back to designing and uploading designs again! Thank you.
(I am from the UK with a UK bank account)
Hello this is my first time posting here, so I'm not sure if it's allowed - I just really need some help.
The last time I was paid by Merch By Amazon was at the end of March for the February royalties.
Before March ALL OF MY PREVIOUS ROYALTY PAYMENTS worked fine. I am also being paid by other websites directly into my bank.
I haven't received remittance emails since March 21st. I'm missing March and April royalties and the corresponding emails. I've already emailed Merch support and they have run me around in circles. They say there's an issue with my bank details, which hadn't been changed. I went to my bank yesterday and they said that my IBAN is CORRECT, my name is my full name on the account, the bank BIC number is CORRECT. What could be going wrong?
I also think I'm not dealing with real people? It feels like bots as I've had 4 identical emails with different names. The fact that there's no phone number to call is ridiculous - Amazon is withholding money without transparent communication. I cannot find any issues on my end as to why this suddenly has stopped working. I emailed when April didn't pay for March's royalties and was told to wait, now it hasn't worked again.
If anyone else has SOLVED this issue, please let me know? and please reply to my case email, it's been too long. I don't know if I'm supposed to drop the case number here, so I wont unless asked.