question

newuser-832f29d9-20fe-44be-8d83-29f2ef63f993 avatar image
newuser-832f29d9-20fe-44be-8d83-29f2ef63f993 asked ·

End user facing issue in updating App

We have received a lot of queries from our end users of our application that they are not able to received the latest update.

App : Vagaro Pro : https://www.amazon.com/Vagaro-LLC-Pro/dp/B009DCPIAS

Our current Live version is : 4.3.1

Some users are able to see "Update" option in Amazon market but when update the app, it still shows the old app not updated one. Also, some users are not able to see the "Update" option they see only "Open" option though update is available. Also, at our end its showing "Currently Unavailable" due to which we are unable to further investigate from our end & really required Amazon teams support here.


So, please let us know as soon as possible because this is restricting our end users from using new features.

amazon appstoreappupdateapps
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1 Answer

Ronnie avatar image
Ronnie answered ·

Hello,

Thank you for posting to the forums. We see you've created a contact us case, please look for a reply to that case for more information regarding your app.

Please post to the forums or create a contact us case for any additional questions.

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