question

Tony M. avatar image
Tony M. asked

500 Error from Amazon during OAuth flow

Our app uses Amazon as an OAuth provider to facilitate access to Amazon Drive. After years of working fine, we are currently seeing a 500 error from Amazon during the OAuth process. The message displayed is:

"We're sorry! An error occurred when we tried to process your request. Rest assured, we're already working on the problem and expect to resolve it shortly."

For users that are already authenticated, the Amazon Drive APIs work fine, so it appears to be a problem with OAuth, only.

Unfortunately this problem is preventing our users from using our service. We would appreciate any assistance you could provide.

Thank you!

login with amazon
2 comments
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Hugo D. avatar image Hugo D. HW_DEV commented ·

Probably not related to that one because that's an old one, from 2016.

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Hugo D. avatar image
Hugo D. answered

Also having this issue while trying to authenticate on an app to access Amazon Drive! Noticed it yesterday at the end of the day.

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HW_DEV avatar image
HW_DEV answered

i am facing the same issue since last friday (4/12/2019)

and also posted question regarding this https://forums.developer.amazon.com/questions/204331/getting-500-error-from-amazon-during-oauth.html

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Panic avatar image
Panic answered

We're also seeing this failure in Transmit, our file transfer client for macOS, which supports Amazon Drive as one of its protocols.

It's pretty clear it just "broke" and possibly nobody realizes it yet. But who can fix it?

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Hugo D. avatar image Hugo D. commented ·

I don't have a developer account but who has can contact Amazon through their help center:

https://login.amazon.com/contact-us

https://login.amazon.com/support

Can you do it?

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Panic avatar image Panic Hugo D. commented ·

Hugo,

I did contact Amazon Developer Support on April 12th, no reply yet. :|

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HelpMe avatar image
HelpMe answered

I use odrive to sync my files to amazon drive and I am getting an error message.

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Hugo D. avatar image
Hugo D. answered

Error is now fixed. I was able to authenticate with an app just now.

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