question

hull39 avatar image
hull39 asked

Stuck at https://developer.amazon.com/registration/payment.html with We are unable to collect your payment information at this time. Please try again at a later time or contact our support.

Hi,

I'm trying to register a developer account and when I get to this page:

https://developer.amazon.com/registration/payment.html

I select both answers No and after pressing Save and Continue I keep getting the following message:

We are unable to collect your payment information at this time. Please try again at a later time or contact our support.

Can anyone please suggest how this can be fixed?

I've tried chrome, firefox, and IE (the newer one).

Thanks much,

Jonathan

paymentsaccount informationdeveloper portal
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1 Answer

Melody avatar image
Melody answered

Thanks for posting in the forums! We see that you have filed a "Contact Us" case for account-specific assistance. We will respond via email about your situation when more information is available.

10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.