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newuser-aab66edc-57be-44de-bf8e-a68b2bf8e344 avatar image
newuser-aab66edc-57be-44de-bf8e-a68b2bf8e344 asked ·

Figure out App users from DRS API SNS notifications

Is there a way to figure out which user the DRS notification sent through SNS belongs to?

My usecase is I would like to send push/in-app notifications to my users regarding all DRS related notifications & order updates. But the notifications sent don't seem to include any information regarding the user or its access tokens.


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1 Answer

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Levon@Amazon answered ·

Hi there,

Amazon already sends both emails and push notifications through the Amazon app to customers that are subscribed to DRS. As such, we generally discourage doing this on the partner's side as well, side the duplicate notifications lead to a poor customer experience.

For other purposes of tying a notification to a particular customer, all SNS notifications include the device serial number. Many partners utilize this field to tie back to their notion of a customer. Thanks!

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