question

Amazon Customer avatar image
Amazon Customer asked

No Merch Payment - Where are my royalties?

Hi, I have received e-mails from Merch for the last two months stating that I will be receiving a payment but I never get a payment deposited to my account. I have e-mailed the Merch customer support e-mail 3 times in the past week with no reply, and no customer support rep in any Amazon department I'm connected to seems to know what Merch actually is. Is there a direct support phone number by any chance? Thank you.
merch by amazon
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Leia@Amazon avatar image
Leia@Amazon answered
We currently do not offer phone support for Merch by Amazon. Please raise a "Contact Us" case at https://merch.amazon.com/resource/201969850 and be sure to use the email address that is registered to your Merch By Amazon account.
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.