question

newuser-3497d04e-9109-48a4-b92a-6a03abc676ab avatar image

Rejected certification of a skill. Reason: fits better as audio book (ACX)

I just got a certification failure of my skill (to be published in Spain/ES) which is about kids story telling. Reason is as follows:

"CX Policy Review - CXPolicy-Skill-Echo-Spanish: Failed
Reason: We believe your content is better suited for publication on our eBooks/Audible stores. Please submit your content at Audiobook Creation Exchange (ACX).
"

Unfortunately, when signing up in ACX, it says I can not publish content in Spanish yet. Therefore my submission shoudl not fail due to the reason provided, and I would like to be reviewed again, please.

certificationaudio
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newuser-3497d04e-9109-48a4-b92a-6a03abc676ab avatar image
newuser-3497d04e-9109-48a4-b92a-6a03abc676ab answered

Reading other posts, I have learned I could submit a "contact us" ticket, so I have done so for this case. Case ID is # 5877166721


thank you

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Claudia@Amazon avatar image
Claudia@Amazon answered

Hello, thanks for posting on our forum! I am following up on your case, and I will get back to you via email as soon as possible.

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