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alexa skill not getting profile mobile number

Hi , I have developed one skill. in that i have used api for getting mobile number. "upsServiceClient.getProfileMobileNumber()". in beta tester one account getting mobilenumber but another account mobilenumber is blank. i have configured mobile number to amazon account in "Your account -> login & security" and added mobilenumber. still i am not getting mobilenumber.

alexa skills kitalexa
10 |5000

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