Thank you for your question. We are so glad that you are eager to submit more designs through Merch by Amazon. We are growing fast and are working hard to provide the best experience possible to both our content creators and our customers. To achieve this goal, we are selectively tiering some users up.
Please note that we do not evaluate accounts or provide tier upgrade assistance through our support channels. If you’ve reached your tier limit for live designs and would like to upload a new product, we suggest that you delete one of your live listings to free up a slot for the new design.
Those of you upset because you haven't tiered up, be happy you have the slots you have. You used to have to sell 100 designs just to make it to 500 tier. When I joined Merch we had to work harder to get those slots by selling the tier amount before even being eligible. I hope they go back to that as well.
Many people in the lower tiers were tiering up early without the original requirements but according to certain FB sources, once you reach the 1000 tier then you need 1000 sales before tiering up to the next level and so on. Apparently, at the higher tiers the original requirement still holds where you need to sell the same number as your tier...I'm not sure if this is in fact the case across the board or just speculation.
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