question

newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 avatar image
newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 asked ·

Very slow Skill review process

Hi @all,

five working days ago (1th December) I've submitted the Skill with ID: amzn1.ask.skill.fe8befc7-ee92-438b-a7f8-1f5655b3f7b7

The Skill is "In Review" state. I have not received communications from review/support team.

This is a support request: Case# 5585178921.

@Claudia@Amazon can you help me, pls?

Thanks

skillhelpreviews
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Claudia@Amazon answered ·

Hello, thanks for posting on our forum. We have just replied to your case, please have a look at our message and if you have further questions don't hesitate to get in touch.

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Hello, after skill re-submission in 7th december no message from support and/or review teams was received...

I would like to know why review times are never respected and I always have to repeatedly solicit answers.

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newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 avatar image
newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 answered ·

Thanks Claudia. I'm waiting for a feedback to the re-submission (7th december).

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newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 avatar image
newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 answered ·

After 11 days (8 working days) without any response, I've withdrawn the skill from the certification.

Best

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Xin@Amazon answered ·

Hello, please follow up with us in case #5598991761. We will be able to assist you further through this case. Thank you!

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Thanks, no longer needed, I withdrew the skill

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Marco D answered ·

I'm in same boat. I submitted a skill within the promotion deadline but i never got any certification feedback (after 12 days). I wrote many times to the support but nothing change. I also asked if i would get the perk for the december promotion, even their reviewing timing is longer and them said me my skill would'nt elegible for it because the deadline was passed. I have just withdrawn the skill from the certification, too.

I am very disappointed.

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Hi there, it looks like we have followed up with you in case #5676167161. If you have any further questions, please feel free to reach back to us in this case. Thank you!

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speedingtru avatar image
speedingtru answered ·

Hi @amazon, can you check case #5686888621, same situation here, 4th submission since mid november.

It;s very frustrating.

thank you.

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Hi there, it looks like we have followed up with you in case #5686888621. If you have any further questions, please feel free to reach back to us in this case. Thank you!

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