question

newuser-351920a2-5081-49f6-aa61-9591c7dc8493 avatar image

HEVAC device can't return current temperature

Hello

my HEAVC device implements Temperature Sensor Interface. When i ask Alexa "What ist the temperature of device" she say device don't support this. Have anyone an idea why my device can't support this?

DeviceDiscovery (Part)

{
    "interface": "Alexa.TemperatureSensorController",
    "properties": {
        "proactivelyReported": true,
        "retrievable": true,
        "supported": [
            {
                "name": "temperature"
            }
        ]
    },
    "type": "AlexaInterface",
    "version": "3"
},
{
    "interface": "Alexa.ThermostatController",
    "properties": {
        "proactivelyReported": true,
        "retrievable": true,
        "supported": [
            {
                "name": "targetSetpoint"
            }
        ]
    },
    "type": "AlexaInterface",
    "version": "3"
},
{
    "interface": "Alexa.EndpointHealth",
    "properties": {
        "proactivelyReported": true,
        "retrievable": true,
        "supported": [
            {
                "name": "connectivity"
            }
        ]
    },
    "type": "AlexaInterface",
    "version": "3"
}
],
"cookie": {},
"description": "hevac",
"displayCategories": [
    "THERMOSTAT",
    "TEMPERATURE_SENSOR"
],
"endpointId": "xxx",
"friendlyName": "device",
"manufacturerName": "xxx"

Best regards

Kenny

alexa smart home
10 |5000

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Amazon_Bernardo Bezerra avatar image
Amazon_Bernardo Bezerra answered

Hello and thank you for your message.

I have forwarded your question to our internal teams and will get back to you when I get a reply.

Regards,
Barry

10 |5000

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Amazon_Bernardo Bezerra avatar image
Amazon_Bernardo Bezerra answered

Hi,

Our internal team asked for the complete discovery JSON in order to get a better view of what might be happening. Can you please provide that?

Regards,
Barry

10 |5000

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Amazon_Bernardo Bezerra avatar image
Amazon_Bernardo Bezerra answered

Hi, can you please provide a time frame of a recent test when you found this issue?

Regards,
Barry

10 |5000

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