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question

Pier94 avatar image
Pier94 asked

Skill Certification

Hello, guys.

I developed a skill and it is still in review and it has been sent for review about 2 weeks ago.

I also contacted the support and they wrote me yesterday:

"Thank you for contacting us. We have escalated your issue to our certification team for further investigation. I will reply to this case within today as soon as I will have more information on this issue. We appreciate your patience while we work on this issue."

But after that I didn't receive any news.

The case is 5543641171

Could I have news?

Thanks

submission testing certificationskillcertification
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popsite avatar image
popsite answered

Hi, I am in the very exact situation, I've submitted my skill for review November 13th and still no feedback. I've just opened a ticket as you did and waiting for a reply. Let's hope they will be able to fix this slowness!

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Harper avatar image
Harper answered

Thanks for the post. @Pier94 it looks like we got back to you a few hours ago through your support case. Please continue correspondence through that channel for the fastest assistance.

And, @popsite, I can see your support case as well and someone will be responding to you as soon as possible. Let me know if you haven't heard back yet tomorrow though!

1 comment
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Pier94 avatar image Pier94 commented ·

I didn’t receive any feedback yet. I’m waiting for more than two weeks.

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popsite avatar image
popsite answered

Thank you. Sorry how am I supposed to check the status of my support case?

Thanks

1 comment
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Harper avatar image Harper commented ·

We don't have a case management dashboard in the developer console at this time, but that'd be a great thing to request here: alexa.uservoice.com

In your support email, there is a URL to reply directly to your case. If you can't find your case ID to do this with, let me know. It does look like you have a back-and-forth going now through your case so seems you were able to figure it out!

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Pier94 avatar image
Pier94 answered

Could I get some information? My skill has been in review for more than two weeks. Today is the last day for promotion and I’m really disappointed. I have seen that the skill has been tested at least 4 times thanks to logs but I haven’t received any feedback!

3 comments
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Fab76 avatar image Fab76 commented ·

Me too. If not certificated today, it's not valid for promotion, even if we have submitted it before the 1st dec?

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Pier94 avatar image Pier94 commented ·

They also don’t answer to the tickets.

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Harper avatar image Harper commented ·

It looks like your skill with skill ID ending in 8876 has gone live since you commented, and you've submitted it for the December promotion. For the fastest help please keep working with Elena through your Contact Us cases. If you have further issues just let her know and she will address them for you. Thanks!

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