question

newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 avatar image
newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 asked ·

Free Echo Dot promotion? Waiting, waiting, waiting, ... for skill acceptance

I built and submitted a skill.

After 6 days in review and no answers to my support requests, I decided to withdraw and resubmit it.

I would like to know why it is not accepted yet and whether it is valid for the Free Echo Dot promotion (I have already made a request by filling out the form):

https://www.developer.amazon.com/it/alexa-skills-kit/alexa-developer-skill-promotion

Waiting for a feedback...

Best

skillalexaechoecho showreviews
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newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 avatar image
newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 answered ·

Received a response from the support. Pending review ...

3 comments
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Hello, if you haven't resolved the issue yet, could you please provide me with your case number so I can follow up for you? Thank you.

1 Like 1 ·

Hi, Claudia. This is my Skill ID: amzn1.ask.skill.1aa28a28-0ee5-48ae-be50-88eabb65b689

This is the history:

  • 4 nov 2018 - first skill submission;
  • 10 nov 2018 - withdraw - not having received answers - and skill resubmission;
  • 16 nov 2018 - the skill was rejected with 2 minor changes requested;
  • 16 nov 2018 - the same day, skill resubmission with the required changes.

I have not received any news yet.

These are the opened tickets:

  • 5501585201
  • 5512905001
  • 5516761261
  • 5528247191

Thanks for your interest ...

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newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 avatar image newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 ·

Thank you so much Claudia@Amazon,

the skill has been accepted!

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ThatDeveloper avatar image
ThatDeveloper answered ·

I'm in the same situation. I submitted once and it got a rejection a week later and resubmitted the same day. It's now been a week since I've resubmitted and I've heard nothing.

1 comment
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Very bad review service... I hope it isn't to deny the promotion...

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newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 avatar image
newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 answered ·

No answer yet ... waiting ...

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Aardvark avatar image
Aardvark answered ·

There was a huge rush at the end of October due to another promotion that ended October 31st. The delays were so bad that the review period was extended until November 15th. I submitted a skill in early October and it was approved in about 24 hours as was a previous one in September. I think it is the end of year rush and promotions causing the delays but Amazon is making an effort to honor the promotions.

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Claudia@Amazon avatar image
Claudia@Amazon answered ·

Hi all, thanks for posting on our forum. As the issues that you are mentioning are specific to your accounts, if you haven't already done so, please file a contact us here where we will be able to assist further.

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newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 avatar image
newuser-d4d6a681-d64e-4704-892e-72bfbe6752a6 answered ·

Although the problem does not seem so specific, I contacted the support at least 4 in recent times, using that form. However, I never received answers. ... Waiting ...

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